Terms and conditions of use of the Site

This document describes the general terms and conditions (hereinafter “General Terms and Conditions”) applicable to the use of the services offered by Bones Apparel S.A. of C.V. and/or its affiliates (hereinafter “Bones” and/or “Bones Services”) within the bonesfit.com site

Bones Apparel S.A. of C.V. and/or its affiliates offer website features and services to you when you visit or shop at bonesfit.com, our website uses and/or uses applications for mobile devices or employs software made available to you, through our website and through which together we call “Bone Services”.

Any person who wishes to access and/or use the site or the services may do so subject to the General Terms and Conditions, together with all other policies applicable to the use of the “bones Services”.

 You must read and accept all the conditions established in this document, as well as in our Privacy Notice and in the other documents incorporated therein by reference, prior to your access to our website.

The use of the Site and/or the Services by you implies your express, free, specific and unequivocal consent to the General Terms and Conditions and Privacy Notice of Bones Apparel, S.A. of C.V.

PRIVACY

At bonesfit.com you will find our Privacy Notice which also governs your use of the Bones Services. The information you provide to Bones will be used confidentially in accordance with the Privacy Notice, and treated under the strictest security measures. At any time you can freely decide whether or not to receive notices announcing the services or products offered by Bones.

ELECTRONIC COMMUNICATIONS

By using our website bonesfit.com, you will be communicating with us electronically. You agree to receive communications and/or notifications from us electronically in different forms, for example, but not limited to: email, text messages, push notifications from our digital media, or through notices and messages placed on this website. You agree that all contracts, notices, messages, and other notifications and communications that we send to you electronically satisfy any legal requirement in writing and have full legal effect and validity.

By entering our site bonesfit.com you can use all available electronic means of contact to contact us.

COPYRIGHT AND INDUSTRIAL PROPERTY

The aggregate or individually, all content hosted, hosted or made available through any of the Bones Services on its bonesfit.com website, such as, but not limited to: videos, graphics, logos , icons, images, audio, flyers, banners, digital matter and data compilations are the property of Bones Apparel S.A. of C.V. and/or its affiliates or content or software providers and is protected by the laws that regulate intellectual property: copyright and industrial property, according to the Laws in force in the United Mexican States.

BRANDS

Our bones brand, including its graphics, logos, page headers, scripts, slogans and service or product names included in or available through the Bones Services or bonesfit.com website are trademarks or represent trade dress of Bones in Mexico and other countries. Therefore, bones's trademarks or trade dress may NOT be used in connection with any product or service that does not belong to such trademarks. Nor will they be used in any way that could cause confusion among users or that could disparage or discredit bones.

LICENSE AND ACCESS

Subject to your compliance with these Terms of Use or General Conditions of the “bones Services” and our website. This license does not include any right to commercial use of any of the Bones Services or their content. No reproduction, duplication, copying, sale, resale or exploitation of any kind of the Bones Services or any part thereof for commercial purposes is permitted, in each case without our prior written consent. You are also not permitted to post or use placement techniques to introduce any trademark, logo, or other copyrighted information (including images, text, page layout, or form) of Bones without the appropriate prior written consent. Any breach of these Conditions of Use or the General Conditions of the Services will result in the termination of the licenses and access granted by Bones Apparel S.A. of C.V. and/or its affiliates.

REGISTRATION AND ACCOUNT

To access the “bones Services”, you must create an access account, where you can manage your purchases, forms and means of payment, where you are responsible for maintaining the confidentiality of your account data and your password, as well as restrict access to your computer and other devices, and you assume responsibility for any activities carried out from your account or using your password.

Bones reserves the right to terminate accounts, remove or edit content, cancel orders in case of violation of these Conditions of Use, General Conditions of Services or any policy, terms and conditions of Bones, third party rights or commission. of a crime or any conduct that damages Bones' reputation or customer experience.

The content and services displayed on the Site are aimed at an audience over 18 years of age, and it is the responsibility of parents or guardians to supervise the conduct of minors who enter and use the Site.

INTELLECTUAL PROPERTY CLAIMS

Bones Apparel S.A. de C.V., respects the intellectual property rights of other people. In the event that any client or third party considers that any content hosted, hosted or made available through any of the Bones Services on its bonesfit.com website, violates its intellectual property rights, that is, copyright and /or industrial property, you may send a request to the email atencionaclientes@bonesfit.com, with at least the following data and documents:

to. Name of the owner or his legal representative (the latter must justify that he has sufficient powers to represent the owner), address, and email address to receive notifications.

b. The purpose of the request, specifying what the claimed infringement consists of.

c. The electronic location data of the probable violation.

d. Documents that justify the ownership of the copyright or industrial property that are considered transgressed.

 The request will be responded to within a maximum period of thirty (30) calendar days, counted from the date of receipt of the request.

PRODUCTS

All “Products” published on our bonesfit.com site are the property of Bones and are subject to purchase and sale, and will be subject to the availability that Bones has assigned on the site for such purpose.

SHIPPING AND DELIVERY METHODS

1. All orders received from Monday to Thursday will ship the next business day after confirmation.

2. Orders received from Friday to Sunday will travel the next business day after confirmation.

In both cases, they will be delivered according to the estimated delivery times marked on your order generated by the site.

The delivery service will be carried out by a logistics provider authorized by bones, where the shipping price will be determined basically by weight, size and destination, which will be informed during the purchase process so that it is accepted.

 All information and details regarding the shipment and delivery date of a product are estimates only. When you place your order, we will send you a message confirming receipt of your order and the estimated delivery date will be indicated.

 Bones and the logistics provider cannot assume responsibility for the delivery times stated in the order, if the causes are attributable to a contingency or fortuitous cases and force majeure.

RISK OF LOSS, LOSS OR DAMAGE OF GOODS

All products purchased on bonesfit.com will be shipped through a third-party logistics provider, but ownership and risk of loss, damage or misplacement will be at our expense until you receive it.

 PRODUCT DESCRIPTIONS, IMAGES AND PHOTOGRAPHS

All information available on bonesfit.com about the products sold is only provided for informational and illustrative purposes, with the aim of facilitating your purchasing experience.

Bones provides photographs and images of colors and textures of the products that appear on the Site, however, the colors and textures of said products that you view may vary depending on the electronic device (computer, cell phone, tablet, etc.) that you use. ; That is why its use is for illustrative and informative purposes to help make a better purchasing decision.

PRICES

All prices provided through the “bones Services” and/or bonesfit.com include taxes, unless otherwise indicated, and are subject to updates authorized without prior notice by “Bones”, which are considered accepted by you once you have finalized and authorized your order in the shopping cart.

Product prices DO NOT include shipping costs, which will be added according to what is determined by the logistics provider authorized by bones.

PRODUCT AVAILABILITY

The availability of the products is subject to the information provided by “Bones” on the site. In the event that there is no availability, you will be informed directly on the site and you will not be able to complete your order. In this sense, you can choose another quantity or product and at any time you can choose to accept or cancel the order.

In the event that for any reason, during the processing of your order, the product ordered by you is no longer available, we will allow you to order another one of the same value or, we will refund the amount paid, upon notification from us.

PAYMENT METHODS

All purchases made on bonesfit.com will be cash and you may use the payment methods authorized by Bones on the site.

BILLING

For your convenience, your invoice will be generated by bones and sent at the time of physical shipment of your products.

If your invoice is not sent or has an error, it can be requested by email to atencionaclientes@bonesfit.com, with the following information:

to. order no.

b. Order date

c. Order amount.

d. Use of the CFDI.

and. Your federal taxpayer registry.

F. Postal Code

g. Tax regime

h. Reason for request.

Bones reserves the right to determine whether or not the correction is appropriate, informing you no later than 3 business days after your request.

CANCELLATIONS

An order and/or order can be totally or partially canceled as long as it has not been paid.

REFUND

Bones and/or its affiliates protect your purchase on our website bonesfit.com, which covers the delivery and condition of your purchased products. In this sense, you can report the problem to us and our team will determine if you are eligible to request a refund.

These are the applicable refund causes:

1. You did not receive your package and 10 calendar days have passed from the estimated maximum delivery date, as long as they are not attributable to a fortuitous event or force majeure.

2. You received an order different from what you requested.

3. You received a product that was damaged or had manufacturing defects.

To make your refund, you must send your refund request to customerservice@bonesfit.com with the following information:

to. Email subject: Refund Order No. XXXX (XXXX = Order number)

b. No. of Guide with which it was received

c. Reason for refund

Note: You have up to 10 calendar days after the delivery date or maximum estimated delivery date to request a refund.

Once your refund is authorized by “Bones”, our refund area will indicate the following process and request the necessary information to refund the payment made for the product(s) in the order. Your refund will be attended to within a period of no more than 15 days from the day it was authorized.

RETURN

As a commitment to you about the quality of our products, Bones will accept the return of purchased products at no shipping cost to you, in cases where the product is damaged, dirty, or has a manufacturing defect (manufacturing error). , dyed, etc.)

You will have a maximum of 10 calendar days to request your return and it will not proceed if the product:

to. It was not purchased on our site

b. It was used or altered (make any textile application).

c. It does not have its original label

To make your return, you must send your return request to the email atencionaclientes@bonesfit.com with the following information:

to. Email subject: Return Order No. XXXX (XXXX = Order number)

b. No. of Guide with which it was received

c. Reason for return and add photographic evidence of damage or manufacturing error.

Once your return is authorized by “Bones”, our returns area will indicate the following process and will request the necessary information to refund the payment made for the product(s) to be returned, which will be attended to within a period of no longer than 15 days from the day it was authorized.

Bones will assume ownership of the returned product until it is physically received at the address authorized to receive returns. Bones and/or its affiliates reserve the right to refund the amount of the product without requiring physical return of the product.

As part of our commitment and satisfaction of our customers, Bones will authorize product exchanges in cases where the product is damaged, dirty, or has a manufacturing defect (manufacturing error, dyeing, etc.).

In these cases, you accept and authorize to absorb the price difference caused by the exchange and the shipping costs for physically returning the product.

Bones will assume ownership of the returned product until it is physically received at the address authorized to receive exchanges.

POLICIES, MODIFICATION AND INDEPENDENCE OF PROVISIONS

It is important that you review all our policies published on bonesfit.com, since they are also part of the “bones Services” or General Conditions. We reserve the right to make changes to our website, policies, Terms of Services, and these Terms of Use at any time, and your continued use of the “Bones Services” will constitute your acceptance of such changes. If any of these conditions shall be deemed invalid, void, or unenforceable for any cause, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

JURISDICTION AND APPLICABLE LAWS

This agreement will be governed in all its points by the laws in force in the United Mexican States; particularly with respect to data messages, electronic contracting and electronic commerce, it will be governed by the provisions of Mexican federal legislation.

For the interpretation, compliance and execution of this agreement, the parties expressly submit to the jurisdiction of the Federal Consumer Prosecutor's Office and competent courts of the City of Puebla, State of Puebla, consequently waiving any jurisdiction that by reason of their domicile. present or future could correspond to them.

OUR ADDRESS

Calle G No. 12 Industrial Park Puebla 2000

Puebla, Puebla C.P. 72225 Tel. 222 2424989

CONTACT INFORMATION:

 For your convenience, Bones offers you the following means of contact:

 to. Email: atencionaclientes@bonesfit.com

b. Cell/Watsapp: +52 222 656 9872

c. Telephone: 222 242 4989